Enterprise AI spending is at an all-time high, yet over 80% of enterprises report no meaningful ROI. The reason isn't the technology — it's the failure to change business processes. Data silos, organizational complexity, undocumented workflows, and organizational politics keep AI stuck in pilot purgatory. Meanwhile, nimble SMBs are pulling ahead by doing what enterprises can't: changing how they actually work.

If you’re rolling out AI and using the same approach for every stakeholder group in your organization, you might be setting yourself up...